Initial production prep will start as soon as we have received your order, full production commences as soon as we have received payment and artwork sign-off for your design along with logos in the right format for quality production (or your approval to use what you have otherwise provided us with) - don't worry we will help you!

A little more info - After you have placed an order for a product we will send out an Order Pack, this pack comes as a PDF showing the items you have ordered with all of the order details included. Once you are completely happy with this you can give us your approval ( and as long as we have confirmed receipt of payment) the full production of your items can begin. When you receive your Quality Custom Clothing it will arrive in 100% compostable bags made from natural polymers and every delivery we make is 100% carbon neutral! ♻

Get your custom clothing when you need it with delivery to your door within 6 weeks of artwork approval as standard. Need it quicker? Upgrade to our ⚡Express service if your deadline is within 3 weeks.

Kindly note as our custom blazers require bespoke fabric and individual tailoring we ask for around 2-4 weeks extra for delivery depending on the complexity of your design (it is worth the wait!)

All of your clothing will arrive in 100% compostable bags made from natural polymers and every delivery we make is 100% carbon neutral! ♻

If you are buying online you will be able to pay by debit/credit card (American Express, Mastercard or Visa) when you go through the checkout process. There is no charge for doing this and your invoice is automatically emailed to you post-checkout.

Should you contact us and place your order offline you will receive an invoice via email with a secure link to pay by debit/credit card (American Express, Mastercard or Visa) and all card payments are 100% securely processed by Stripe.  Alternatively you can pay via Bank Transfer in GBP, EUR, HKD or USD.  We do not accept payment by PayPal, cheque or money order (sorry!).
If you are unable to find the answer to your query on this FAQ guide, contact with your issue. Please include as much information as you can in your message including your details, order information and exactly what the issue is. We are here to help!

A little more info - we aim to get all issues resolved as quickly as possible. We are ISO9001 accredited for the quality of our management systems so you can go back to loving your bespoke garments!

Our clothing sizes cover Children’s 2X-Small to X-Large, Men’s 2X-Small to 6X-Large and Women’s Size 6 to 24. Most of our products are available in Classic (looser) or Slim (fitted) styles.

Our tailored range is made to order in your exact measurements.

Accessories are sized as shown on the product pages but as everything is made to order we can adjust these to perfectly suit your requirements - extra width, smaller handles, different fabric - all this and more is no problem.

A little more info - extra tall, petite or mighty? Contact us directly and we can work with you on making your products in your exact size. Want to work out what size you are? Each product has a sizing guide on the page.

Care - we advise that all items are washed at 30 degrees and allowed to dry naturally unless otherwise specified. Every product includes a care label so please be sure to check this before washing.

A little more info - for our products made from 100% cotton please expect a small amount of shrinkage when the item is first washed, this is minimal as we pre-treat all our fabrics but something to be aware of with natural cotton clothing.

We are yet to be stumped! Take a look at our Bespoke Manufacturing page and then contact us directly.
If you are unable to access your account, firstly try to reset your password, you can do this by selecting ‘Forgotten Password?’ on the login screen.

If you are still having issues and cannot see the answer to your issue in this FAQ guide, please send an email to and describe your problem in as much detail as possible including screenshots if applicable.
We do occasionally give out promo codes, if you have one, you need to enter the code exactly as it was given to you (without any spaces) into the 'Promo Code' box in your basket.

Once you've entered the code, click on 'Add' and it will be applied to your order. This will then show up on your new total at the bottom of the page. You must enter the promo code when you are checking out as it cannot be applied later.

If you want to remove a promo code, you can do so by clicking on the cross beside the promo discount in your basket total.

A little more info - If you find that your promo code isn’t working then please check the below: - you can only use one promo code per order. - as our promo codes vary so do the terms and conditions of each, so make sure you check when you receive any codes. Codes may only be valid for certain items and the majority of codes will have an expiry date. You should be able to find the terms and conditions in the same place you found the code whether it be through an email or on our website. You can also check out our general terms and conditions regarding promo codes by looking at.
Please take a look at our artwork guidelines page for a full explanation of what we suggest and how this process work.
A group order allows you to purchase the same garment for you whole group, but still allows for each garment to be unique to each individual. You might be doing a charity cycle, playing for a rugby team or organising uniforms, whatever the garment is for, you can order it in bulk so your whole group looks the part. Each member can then choose their own size and even add their name and number for a truly unique, group garment.

A little more info - Everyone is a different size and we want to make sure that each person in your group has a garment they can wear and enjoy. Therefore with each order we will request sizing of everyone in your group and garments will be made to order on this basis. With most products you can also add each individual’s initials to their garment to make each item even more unique.
Unfortunately this is not possible, our factory is busy hive of activity and our insurers won’t allow the risk of you being hit by a forklift in transit!
Please contact us directly to see if we can upgrade your order to a faster production and delivery speed - if we can do it we will!
Don’t worry, we have a dedicated design team! Just submit an enquiry and someone will be in touch to discuss your ideas. A little more info - our design team work with everyone on their order making sure that all elements of the design are perfect. Some people know exactly what they want and our design team have very little involvement, some have all of the elements but just aren’t sure how to bring them together, and others are looking for inspiration to bring their ideas to life! Whatever the case, our design team are ready and able to help.

We include 2 full rounds of design adjustments so we recommend compiling all your adjustments (if you have any) into one email so that you can maximise this allowance. Additional design adjustments are then chargeable at GBP £30 / USD $40 per round.
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