FAQs

Common Questions


DESIGN & SIZING

How do I add my own artwork to my clothing order?

Artwork can easily be added to your design using our customisation tool - all you need is your file in JPEG or PNG format - if your logo has a white background our tool will automatically remove it for you. You can supply logos to us in any format and prior to production we may request vector / SVG version of your artwork to ensure it comes out perfectly.

If you have a print or pattern you want us to use please note for best results we will need this in EPS / SVG / AI format - we can re-draw files for you if required for a flat rate fee - alternatively, if you have a high resolution JPG / PNG image (1500+ pixels wide) we can use these but vector artwork is always required to ensure the best print results (and essential for accurate Pantone matching).

As always, once you place your order and have cleared payment we will send over an order pack PDF, this will show you exactly how your items will look once delivered along with logo dimensions and the sizes you have ordered.


I need help with my design!

Don’t worry, we have a dedicated design team - just submit an inquiry and someone will be in touch to discuss your ideas.

Our design team works with everyone on their order to ensure that all elements of the design are perfect. Some people know exactly what they want and our design team has very little involvement, some have all of the elements but just aren’t sure how to bring them together, and others are looking for inspiration to bring their ideas to life! Whatever the case, our design team is ready and able to help.

Once you order we include 2 full rounds of design adjustments so we recommend compiling all your adjustments (if you have any) into one email so that you can maximise this allowance. Additional design adjustments are then chargeable at GBP £30 / USD $40 per round.


Do you offer custom options beyond what’s listed on your site?

We happily create fully bespoke orders and have yet to be stumped! Contact us to learn more about how we can make a truly bespoke order for you.


How do your group orders work?

A group order allows you to purchase the same garment for your whole group but still allows for each garment to be unique to each individual. You might be doing a charity cycle, playing for a rugby team, or organising uniforms, whatever the garment is for, you can order it in bulk so your whole group looks the part. Each member can then choose their own size and even add their name and number for a truly unique group garment.

Everyone is a different size and we want to make sure that each person in your group has a garment they can wear and enjoy. Therefore with each order, we will request the sizing of everyone in your group, and garments will be made to order on this basis. With most products, you can also add each individual’s initials to their garment to make each item even more unique.


Do you offer online stores for groups?

Yes, we do! We offer a free service to help organisers arrange large orders with ease. Our online stores provide a unique website for your members, colleagues & friends to pick the items they wish to order, enter their required sizing and then most importantly make secure payment directly to us via credit or debit card. No more handling cash or chasing up bank transfers! Learn more about this service here.


What sizes do you offer?

Our clothing sizes cover Children’s 2X-Small to X-Large, Men’s 2X-Small to 6X-Large, and Women’s Size 0 to 24. Most of our products are available in Classic (looser) or Slim (fitted) styles. Our tailored range is made to order in your exact measurements.


How do I create my custom size?

Contact us directly and we can work with you on making your products in your exact size. Need help knowing what size you are? Each product has a sizing guide on the page.


Can you do my measurements for me?

We do not offer in-person tailoring appointments but we do provide measuring & sizing guides on each product’s page.


How do I properly care for my CLIFTON garments?

We advise that all items are washed at 30 degrees and allowed to dry naturally unless otherwise specified. Every product includes a care label so please be sure to check this before washing. You don’t want to be the one in the group with a ‘smedium.’

For our products made from 100% cotton, please expect a small amount of shrinkage when the item is first washed, this is minimal as we pre-treat all our fabrics but something to be aware of with natural cotton clothing.



QUOTES & PAYMENTS

What methods of payment do you offer?

We accept major debit/credit cards (American Express, Mastercard or Visa) when you buy online. There is no charge for doing this and your invoice is automatically emailed to you post-checkout.

Should you contact us and place your order offline, you will receive an invoice via email with a secure link to pay by debit/credit card (American Express, Mastercard, or Visa), and all card payments are 100% securely processed by Stripe. Alternatively, you can pay via Bank Transfer in GBP, EUR, HKD or USD. We do not accept payment by PayPal, check/cheque, or money order (sorry!).


Do you offer bulk discounts?

Why of course. When you adjust the quantity on our customisation tool you will see the price discount update in real time. The price you see at checkout is the price you pay. If you are looking to order quantities of 1000+ per product please contact us for our very best prices.


Do you offer discounts to charity organisations?

Every year we choose one organization to support. For example, last year we partnered with Duchenne UK and provided all the kits for their charity touch rugby match which raised GBP £25,000. Although we don’t offer free kits to every charitable organization, we do work with multiple charities worldwide to provide the kit they need for their budget. In the past, we have provided kit for Royal charities from the Endeavour Fund to Heads Together. If you’re organising a big event and have a budget to work with, please get in touch with us and we can discuss your options.


How accurate are your quotes?

Prices are 100% accurate with NO HIDDEN EXTRAS and NO SETUP CHARGES. The price you see when you’re ready to order is what you will pay. Many companies do charge setup fees per colour or embroidery. We’ll never do that to you.


Who pays for customs fees?

When orders are delivered internationally, it may be subject to additional fees imposed by the destination country. These fees include duties, taxes, and customs clearances fees. If you live in the United States of America, UK or the Netherlands, we WILL pay these fees automatically. Any orders shipped to countries outside of the ones listed will be responsible for paying the additional costs.



PRODUCTION & DELIVERY

How long does it take until I receive my order?

Get your custom clothing when you need it with delivery to your door within around 30 days of artwork approval as standard. Need it quicker? Upgrade to our Express service for delivery within 15 days or less. Our custom blazers require bespoke fabric and individual tailoring so we ask for around 45 days for delivery. If you have a complex design this may require more time for delivery.

A little more info - After you have placed an order for a product we will send out an Order Pack, this pack comes as a PDF showing the items you have ordered with all of the order details included. Once you are completely happy with this, you can give us your approval (and as long as we have confirmed receipt of payment) and the full production of your items can begin. When you receive your order, it will arrive in 100% compostable bags made from natural polymers and every delivery we make is offset to be carbon neutral.


What do I do if I have an issue with my order? (For example, missing garments, wrong size etc.)

Please contact studio@cliftonclothing.com with your issue and we’ll get back to you as soon as we can to help. Please include as much information as you can in your message, including your details, order information, and exactly what the issue is.

We aim to get all issues resolved as quickly as possible. We are ISO9001 accredited for the quality of our management systems so you can go back to loving your bespoke garments!


How do I track my order?

Once you approve your order, we will send you the ETA for your order, if you want an update during production just drop us an email and we will reply swiftly. Before we ship you will receive an email to confirm your delivery address, then when your order is collected by the courier we will send you an email with the tracking reference and link.


Do you offer rush / express delivery?

Need it fast, huh? Please contact us directly to see if we can upgrade your order to a faster production and delivery speed - if we can do it, we will!


Do you have a minimum order quantity or samples?

For clothing products, the minimum quantity is one. For accessories, it varies between 25-100 pcs. We have a policy for bulk orders that you can design and pay for a sample, and if you follow-up with a bulk order (25+ pcs), we will refund the cost of the purchased sample.


Can I pick up my order from your factory?

Unfortunately, this is not possible, our factory is a busy hive of activity and our insurers won’t allow the risk of you being hit by a forklift in transit!


Can I order a free sample before purchasing?

We have a policy for bulk orders that you can design and pay for a sample, and if you follow-up with a bulk order (25+ pcs), we will refund the cost of the purchased sample. We do not offer free samples for small orders. Why? Because what you see on the screen is exactly what you will receive on delivery. If you do wish to see a sample, you will have to purchase that item with your exact measurements and design.


Are your garments ethically and sustainably sourced and made?

Yes they are. We only start making your items once your order is placed to avoid waste and holding onto stock. All fabrics, inks and dyes are tested to be eco-friendly. We repurpose off-cuts in fabric to make sure nothing goes to waste.

Currently we source fabric and manufacture in the UK and China. And we know China gets a bad rep but there are great factories in China with very skilled craftspeople that do amazing work, we only invest in the production facilities that meet our very strict standards with regards to how they treat their workers, your products and our environment. We've delivered custom clothing to individuals, groups & organisations across the globe since 2007 and made some great friends in the process - so, you don’t have to turn your nose up at China.