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We work hard every day to make group ordering for custom clothing simpler for everyone - some common queries are answered below - if at any time you need more help during or after the ordering process we’re here for you.

 


COVID-19

Are your production times affected by COVID-19 or related national lockdowns?

Whilst some of our team members have temporarily exchanged our offices for their kitchens, our production is running safely, fully staffed & without any delays. National lockdowns do not and will not affect our operations at all - you can order with total confidence of timely delivery.

 


DESIGN & SIZING

How do I add my own artwork to my clothing order?

Artwork can easily be added to your design using our customisation tool - all you need is your file in JPEG or PNG format - if your logo has a white background our tool will automatically remove it for you. You can supply logos to us in any format and prior to production we may request vector / SVG version of your artwork to ensure it comes out perfectly.

If you have a print or pattern you want us to use please note for best results we will need this in EPS / SVG / AI format - we can re-draw files for you if required for a flat rate fee - alternatively, if you have a high resolution JPG / PNG image (1500+ pixels wide) we can use these but vector artwork is always required to ensure the best print results (and essential for accurate Pantone matching).

As always, once you place your order and have cleared payment we will send over an order pack PDF, this will show you exactly how your items will look once delivered along with logo dimensions and the sizes you have ordered.


I need help with my design!

Don’t worry, we have a dedicated design team - just submit an inquiry and someone will be in touch to discuss your ideas.

Our design team works with everyone on their order to ensure that all elements of the design are perfect. Some people know exactly what they want and our design team has very little involvement, some have all of the elements but just aren’t sure how to bring them together, and others are looking for inspiration to bring their ideas to life! Whatever the case, our design team is ready and able to help.

Once you order we include 2 full rounds of design adjustments so we recommend compiling all your adjustments (if you have any) into one email so that you can maximise this allowance. Additional design adjustments are then chargeable at GBP £30 / USD $40 per round.


Do you offer custom options beyond what’s listed on your site?

We happily create fully bespoke orders and have yet to be stumped! Contact us to learn more about how we can make a truly bespoke order for you.


How do your group orders work?

A group order allows you to purchase the same garment for your whole group but still allows for each garment to be unique to each individual. You might be doing a charity cycle, playing for a rugby team, or organising uniforms, whatever the garment is for, you can order it in bulk so your whole group looks the part. Each member can then choose their own size and even add their name and number for a truly unique group garment.

Everyone is a different size and we want to make sure that each person in your group has a garment they can wear and enjoy. Therefore with each order, we will request the sizing of everyone in your group, and garments will be made to order on this basis. With most products, you can also add each individual’s initials to their garment to make each item even more unique.


Do you offer online stores for groups?

Yes, we do! We offer a free service to help organisers arrange large orders with ease. Our online stores provide a unique website for your members, colleagues & friends to pick the items they wish to order, enter their required sizing and then most importantly make secure payment directly to us via credit or debit card. No more handling cash or chasing up bank transfers! Learn more about this service here.


What sizes do you offer?

Our clothing sizes cover Children’s 2X-Small to X-Large, Men’s 2X-Small to 6X-Large, and Women’s Size 0 to 24. Most of our products are available in Classic (looser) or Slim (fitted) styles. Our tailored range is made to order in your exact measurements.


How do I create my custom size?

Contact us directly and we can work with you on making your products in your exact size. Need help knowing what size you are? Each product has a sizing guide on the page.


Can you do my measurements for me?

We do not offer in-person tailoring appointments but we do provide measuring & sizing guides on each product’s page, simply look for the 'SIZING GUIDELINES' tab and click:
 


How do I properly care for my CLIFTON garments?

We advise that all items are washed at 30 degrees and allowed to dry naturally unless otherwise specified. Every product includes a care label so please be sure to check this before washing. You don’t want to be the one in the group with a ‘smedium.’

For our products made from 100% cotton, please expect a small amount of shrinkage when the item is first washed, this is minimal as we pre-treat all our fabrics but something to be aware of with natural cotton clothing.



QUOTES & PAYMENTS

What methods of payment do you offer?

We accept debit and credit cards (American Express, Mastercard or Visa) or Apple Pay (you must be using Safari browser) when you buy online. There is no charge for doing this and your invoice is automatically emailed to you post-checkout.

Should you contact us and place your order offline, you will receive an invoice via email with a secure link to pay by any debit and credit card (American Express, Mastercard, or Visa), and all card payments are 100% securely processed by Stripe. Alternatively, you can pay via Bank Transfer in GBP, EUR, HKD or USD. We do not accept payment by PayPal, check/cheque, or money order (sorry!).


Do you offer bulk discounts?

Why of course. When you adjust the quantity on our customisation tool you will see the price discount update in real time. The price you see at checkout is the price you pay. If you are looking to order quantities of 1000+ per product please contact us for our very best prices.


Do you offer discounts to charity organisations?

Every year we choose one organization to support. For example, last year we partnered with Duchenne UK and provided all the kits for their charity touch rugby match which raised GBP £25,000. Although we don’t offer free kits to every charitable organization, we do work with multiple charities worldwide to provide the kit they need for their budget. In the past, we have provided kit for many charities from St John's Ambulance to the Endeavour Fund and Heads Together. If you’re organising a big event and have a budget to work with, please get in touch with us and we can discuss your options.


How accurate are your quotes?

Prices are 100% accurate with NO HIDDEN EXTRAS and NO SETUP CHARGES. The price you see when you are ready to order is what you will pay, we sometimes offer deals and when we do the expiry date for that price will always be clearly shown. Many companies charge setup fees per printed colour or embroidery - we'll never do that to you.


Who pays for import / customs fees?

When orders are delivered internationally, it may be subject to additional fees imposed by the destination country. These fees include duties, taxes, and customs clearances fees. If you have provided an address for delivery in the USA, UK or The Netherlands we will pay these fees automatically (the system is highly automated so if you do receive an invoice from DHL let us know and we'll sort it out directly with DHL on your behalf). Kindly note when you request delivery to a country outside of the countries listed above (USA, UK & The Netherlands) then you will be responsible for paying the local import duties if levied. Please note our employees will never request you to pay for duties or shipping via text.

 



PRODUCTION & DELIVERY

How long does it take until I receive my order?

Get your custom clothing when you need it with - our typical lead times are as listed below:

EXPRESS: 21 days
STANDARD: 35 days
BLAZERS & WAISTCOATS: 50 days

All of our items are 100% bespoke and made to order so our expected delivery dates are an estimation, if you need a guaranteed delivery date please contact us as we can usually help!

Delivery timings start from your approval of the order pack PDF - this is emailed to you after payment and lists the items you have ordered, sizes & customisations for your pre-production adjustment or sign-off. Delays to payment or approvals before or during production will impact our ability to hit these timelines. Please note the above excludes orders with complex requirements.


What do I do if I have an issue with my order? (For example, missing garments, wrong size etc.)

Please contact studio@cliftonclothing.com with your issue (along with some images of the issue) If you have received your order and there are issues please reach out to us (studio@cliftonclothing.com) with your order number and some high resolution images of the issue and our friendly team will handle it from there.

We aim to get all issues resolved as quickly as possible. We are ISO9001 accredited for the quality of our management systems so you can go back to loving your bespoke garments!


How do I track my order?

Once you approve your order, we will send you the ETA for your order, if you want an update during production just drop us an email and we will reply swiftly. Before we ship you will receive an email to confirm your delivery address, then when your order is collected by the courier we will send you an email with the tracking reference and link.


Do you offer rush / express delivery?

Need it fast, huh? Please contact us directly to see if we can upgrade your order to a faster production and delivery speed - if we can do it, we will!


Do you have a minimum order quantity or samples?

For clothing products, the minimum quantity is one. For accessories, it varies between 25-100 pcs. We have a policy for bulk orders that you can design and pay for a sample, and if you follow-up with a bulk order (25+ pcs), we will refund the cost of the purchased sample.


Can I pick up my order from your factory?

Unfortunately, this is not possible, our factory is a busy hive of activity and our insurers won’t allow the risk of you being hit by a forklift in transit!


Can I order a free sample before purchasing?

We have a policy for bulk orders that you can design and pay for a sample, and if you follow-up with a bulk order (25+ pcs), we will refund the cost of the purchased sample. We do not offer free samples for small orders. Why? Because what you see on the screen is exactly what you will receive on delivery. If you do wish to see a sample, you will have to purchase that item with your exact measurements and design.


Are your garments ethically and sustainably sourced and made?

Yes they are. We only start making your items once your order is placed to avoid waste and holding onto excess stock. All fabrics, inks and dyes are tested to be AZO free, eco-friendly & free of hazardous substances. We are proud to only work with fabric suppliers who take these responsibilities, including the prohibition of any type of forced labour, as seriously as we do. We repurpose off-cuts to make sure nothing goes to waste. Once finished your items are packed into 100% biodegradable bags and shipped to your door with every ounce of carbon off-set at no charge to you!

Currently we manufacture at our own facilities in China - our team is made up of very skilled craftspeople that do amazing work, we have very strict and extraordinarily high standards with regards to how our workers, your products and the environment are treated at every step of the process.