FAQs

 

Full production will start on your order as soon as we have received payment AND approval for your design along with artwork in the right format for quality production.

A little more info - After you have placed an order for a product we will send out an Approval Pack, this pack comes as a PDF showing the items you have ordered with all of the order details included. Once you are completely happy with this you can give us your approval ( and as long as we have confirmed receipt of payment) the full production of your items can begin.
Please allow around 6 weeks for delivery of your items, allowing a little longer for jackets and complex designs. Need your items quicker? We also offer an express service with delivery in as little as 2 weeks. If you have a specific deadline please contact us directly as we can usually help!
If you are buying online you will be able to pay by debit/credit card (American Express, Mastercard or Visa) when you go through the checkout process. There is no charge for doing this and your invoice is automatically provided post-checkout.

Should you contact us and place your order offline you will receive an invoice via email with a direct link to pay by debit/credit card (American Express, Mastercard or Visa). Should you wish to pay via Bank Transfer please contact us for details and surcharges. We do not accept payment by cheque or money order.
If you are unable to find the answer to your query on this FAQ guide, contact studio@cliftonclothing.com with your issue. Please include as much information as you can in your message including your details, order details and exactly what the issue is.

A little more info - we aim to get all issues resolved as quickly as possible. We are ISO9001 accredited for the quality of our management systems so you can go back to loving your bespoke garments!
Our clothing sizes cover Children’s 2X-Small to X-Large, Men’s X-Small to 4X-Large and Women’s Size 6 to 20. Most of our products are available in Classic (looser) or Slim (fitted) styles.

Our tailored range is made to order in your exact measurements.

Accessories are sized as shown on the product pages but as everything is made to order we can adjust these to perfectly suit your requirements - extra width, smaller handles, different fabric - all this and more is no problem.

A little more info - extra tall, petite or mighty? Contact us directly and we can work with you on making your products in your exact size. Want to work out what size you are? Each product has a sizing guide on the page.

Care - we advise that all items are washed at 30 degrees and allowed to dry naturally unless otherwise specified. Every product includes a care label so please be sure to check this before washing.

A little more info - for our products made from 100% cotton please expect a small amount of shrinkage when the item is first washed, this is minimal as we pre-treat all our fabrics but something to be aware of with natural cotton clothing.
We are yet to be stumped! Take a look at our Signature Service page and then contact us directly.
If you are unable to access your account, firstly try to reset your password, you can do this by selecting ‘Forgotten Password?’ on the login screen.

If you are still having issues and cannot see the answer to your issue in this FAQ guide, please send an email to studio@cliftonclothing.com and describe your problem in as much detail as possible including screenshots if applicable.
We do occasionally give out promo codes, if you have one, you need to enter the code exactly as it was given to you (without any spaces) into the 'Promo Code' box in your basket.

Once you've entered the code, click on 'Add' and it will be applied to your order. This will then show up on your new total at the bottom of the page. You must enter the promo code when you are checking out as it cannot be applied later.

If you want to remove a promo code, you can do so by clicking on the cross beside the promo discount in your basket total.

A little more info - If you find that your promo code isn’t working then please check the below: - you can only use one promo code per order. - as our promo codes vary so do the terms and conditions of each, so make sure you check when you receive any codes. Codes may only be valid for certain items and the majority of codes will have an expiry date. You should be able to find the terms and conditions in the same place you found the code whether it be through an email or on our website. You can also check out our general terms and conditions regarding promo codes by looking at.
Please take a look at our artwork guidelines page for a full explanation of what we suggest and how this process work.
A group order allows you to purchase the same garment for you whole group, but still allows for each garment to be unique to each individual. You might be doing a charity cycle, playing for a rugby team or organising uniforms, whatever the garment is for, you can order it in bulk so your whole group looks the part. Each member can then choose their own size and even add their name and number for a truly unique, group garment.

A little more info - Everyone is a different size and we want to make sure that each person in your group has a garment they can wear and enjoy. Therefore with each order we will request sizing of everyone in your group and garments will be made to order on this basis. With most products you can also add each individual’s initials to their garment to make each item even more unique.
Unfortunately this is not possible, our factory is busy hive of activity and our insurers won’t allow the risk of you being hit by a forklift in transit!

Not a problem, we can create you an online shop which allows us to manage the ordering and payment process on your behalf.
Contrary to popular opinion, no, unfortunately it won’t. However, you may be able to upgrade to express delivery, contact us directly with any deadlines or to see if we can upgrade your order.

A little more info - We are also partial to donuts…..only joking
Don’t worry, we have a dedicated design team! Just submit an enquiry and someone will be in touch to discuss your ideas. A little more info - our design team work with everyone on their order making sure that all elements of the design are perfect. Some people know exactly what they want and our design team have very little involvement, some have all of the elements but just aren’t sure how to bring them together, and others are looking for inspiration to bring their ideas to life! Whatever the case, our design team are ready and able to help.
We're sad you want to delete your account and hope you decide to join us again in the future.
Using the email address assocciated with your account, please email - studio@cliftonclothing.com, make sure to include your name in the message and why you want to have your account removed.

If you want more information on this process, please take a look at our privacy policy.